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Return & Exchange Policy

All products bought on our website www.stcfootwear.com can be returned or exchange within 30 days of placing your order. Your product must be in original and unworn condition and must be sent back in their original packaging in new condition in order to get a reimbursement or an exchange.

For online product purchases through www.stcfootwear.com

Claims should be submitted as follows: Send an email to STC customer service to info@regence.ca. Your e-mail must include the following information:

  • Name
  • Full address 
  • Phone number (daytime)
  • E-mail address
  • Product number
  • Product name
  • Size
  • Reason for the return or exchange
  • Copy of sales receipt

The customer is responsible for return shipping charges which will not, under any circumstances, be refunded by STC. Please allow around 15 days for returns/exchanges processing to be completed and for the reimbursement to be issued or the exchange to be sent. When the return/exchange is processed, you will receive an email to notify you. Refunds will be issued by the original method of payment, upon receipt and inspection of returned goods.

For product purchases through retailer

All claims must be made through the retailer where the product was purchased, with original proof of purchase. The retailer will apply its own policy of repair, exchange or return.

Do you think you have a defective product?

Return it with proof of purchase to the retailer where the product was acquired and they will apply their return/exchange policy.

For products purchased through www.stcfootwear.com, send an email to STC customer service to info@regence.ca. Your e-mail must include the following information:

  • Name
  • Full address
  • Phone number (daytime)
  • E-mail address 
  • Product number
  • Product name
  • Size
  • Product picture and its defect
  • Copy of sales receipt

A Return Merchandise Authorization number will be provided once we have received your request. Please allow around 15 days for returns/exchange processing to be completed and for the reimbursement to be issued.

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